Terms and Conditions
All orders are shipped from Belgium, Denmark, Austria or the Netherlands. There is no pick-up service at our location. Picking up orders yourself is therefore not possible. All orders are sent by post or other transport company, and this to your own address, or a different delivery address of your choice (within the EU). Prices and product information: all prices and other information on this website are subject to typesetting, translation and typing errors.
Order, pay, receive package: how does it work?
You place an order via our website and make your payment with Paypal, bank card / credit card or online bank payment. After receiving your payment, we will process and ship your order. After sending the package, we will send you another e-mail so that you know that your shipment is on its way.
You pay by bank transfer: we confirm your order by e-mail within 1 working day, in which you also receive an order number + all the necessary information for making the payment. After receiving the confirmation, you make the payment through your own bank and state the order number in the free communication. After receiving your payment, we will process and ship your order. After sending the package, we will send you another e-mail so that you know that your shipment is on its way.
If you still have not received an e-mail from us 2 working days after your order, you may have made a mistake when entering your e-mail address, as a result of which our confirmation could not reach you. Check your E-mail address in “my account” on our website and correct it. (you must be logged in to view and change your details) Please also contact us, preferably by e-mail, and ask us to send you your order confirmation again.
Your order will be processed and shipped after we have received your payment. We will send you an email to let you know that the package is on its way. Sending packages is always at the customer’s risk. Under no circumstances will we replace packages that are stolen or lost en route.
Handling, administration and shipping costs:
Any additional costs depend on the amount of your order, the payment method and the country of delivery.
A table with an overview of the costs can be found on the page: “overview of costs”. While you are ordering, you can view the costs you will be charged at any time in the shopping cart.
Parcels are sent by post or another transport company, depending on the size and weight of the parcel.
Deliveries can take several days depending on the destination country. Underwear For Men is not responsible for delays by post or transport company in delivering your order.
If a package is returned to sender (Underwear For Men), the standard shipping costs must be paid to send the package a 2nd time. These shipping costs must be paid before the package is sent a second time.
For a package return to sender (Underwear For Men) that is no longer desired by the customer afterwards and for which the customer requests a refund, administrative costs of 10 euros will be charged, as well as the costs for Paypal will not be refunded, additional costs may be charged. charges to be paid by Underwear For Men to the payment provider for the refund.
Right of withdrawal: You have a period of 14 calendar days within which you can cancel your order. You can exercise this right of withdrawal without paying a fine and without giving any reason.
If for any reason you are not satisfied with your purchase, please contact us as soon as possible (preferably by e-mail). We will send you the necessary instructions for the return by return. You can then return the delivered goods to us by registered mail within 14 working days after delivery.
You must post sufficient postage for the shipment. Insufficient postage will not be accepted by us.
Costs of return are at your expense.
Items that cannot be returned:
– Items that we have specially ordered for you.
– Items whose packaging has been opened or damaged.
-Items purchased at discounted, promotional or other end-of-range prices.
Returned goods must still be perfectly salable!
To guarantee the quality of our goods, we do not accept returns of goods whose packaging has been opened or damaged.
If the goods return to us in perfect condition, you can deduct the amount of the goods from a new order, or have the amount transferred to your bank account, whichever you prefer.
For a refund, please enclose the account number (IBAN + BIC) + name and address of the account holder with your shipment.
Within 14 days of receipt of your returned goods, we will refund the credit to your account, less the costs incurred.
When returning, for whatever reason, the receipt or invoice must always be returned!
We only reimburse the value of the goods. Shipping costs of returns remain at your expense. Shipping and handling costs incurred by us from the original shipment of the order will be deducted from the value of the returned goods.
Each order goes through various checks before it is shipped. The chance of errors is therefore very small. Is there something wrong with your delivery despite this thorough check? Report it to us immediately! We will correct the error as soon as possible.
If, in the event of a well-founded complaint, a return must be made, we will of course also reimburse you for the costs incurred for the return.
Items that have to be specially ordered cannot be returned under any circumstances, as they have been ordered at your own request because we do not have them in stock or in our range.